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Customer Relations Questions
How can Organization become more open to Feedback?
Being open to feedback has a great impact on the general performance of an organization. For an organization to be open to feedback, it has to undergo a number of things that should not send any signal to the clients since this may either directly or indirectly result to hatred. An organization should always show the willingness to listen to its clients (Annekie Brink, 2009). In addition, when an organization is faced with something, let us say, a case being brought forth by its client, it should act in accordance and not dictate as though it is always right. This tendency of assuming to be right usually leads to a feedback that is uneven. However, an organization should not in anyway assume a particular side when it comes to matters of concerning misunderstandings by its clients. It should let the truth be ascertained through the right channel.
Ways of Training Employees that will help.
There are many areas where training of employees will significantly be of great importance to an organization. Employees should know the importance of the training. This will ensure that whatever comes out of the trainer is taken seriously by the staff and the trainee. Secondly, train your staff on how to minimize resource management (Schäfer, 2007. This ensures that resources are not wasted. Clients are ought to know the need of a peaceful working environment. This serves to make sure there is no chaos in the premises. If this, among other things, is in control, then the organization can develop so spontaneous.
Importance of Feedback.
Feedback refers to a response or an answer to initially asked question or request. Feedback is very crucial or rather paramount to an organization. First, the party that poses the question is made to know whether it really made its communication clear or not. In addition, clear feedback provides a way for an individual to start thinking along another line. If one is given a clear answer, he/she will make an informed conclusion of whether to proceed on with another item or not. Feedbacks usually, if not always, give an individual a clue of whether what he/she did at a given stage was to the standard or not. If it was, then one feels proud and may want to do better. If not, one learns on the best way of doing it.
How to recover lost Customers.
In an organization, no matter what you do either train you personnel or produce superior products, customer dissatisfaction and disappointment will be inevitable. It’.............
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