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Airline Systems Transition
Just as the many as many other airlines, The process of buying tickets, reservations of seats, Cancellation of flights, and notification of the passengers of any changes in good time is very essential in order to maintain customers confidence. The two airlines companies WestJet and JetBlue were both using reservation system that were very simple and only tailor-made for the two Airline firms. The two firms were all new in the market, thus the reservation system they were using was only capable of handling a small number of passengers.
The rise of the number of passengers was the reason why the two firms decided to switch to other systems that was capable of handling a huge volume of passengers. The system was to handle the big number of bookings with minimal delay, make reservations for the passengers, and make access to the tickets easier whether it was the internet or the two Airlines ticket booths. Due to the big number of passengers the two Airline firms also needed a system that was able to link the firms’ prices and their seat inventories with other willing international Airlines firms.
Cooperation of other firms was necessary to the firms, as it was to help the firms in dealing with incidents such as transferring their passengers to other Airlines in case of flight cancellation(Christensen, 2000). Cooperation from other Airline firms was also important as it was to help the firm to ensure their passengers got to their destinations to even places that they did not fly to directly (Anheier, 2012). That was possible by being offered connection flights to any part of the world that their customers wanted to travel to.
The similarity of the two different systems that the two firms’ decided to use was that both systems were able to assimilate with the informati.............
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